Refund & Shipping Policy

Last updated: 4 December 2025

Thank you for visiting a Charlie Hovenden website, including but not limited to www.charlieh.com.au, referred to herein as “this website”.

These Refund & Shipping Policies are subject to change by Charlie Hovenden and Hovenden Enterprises Pty Ltd (hereinafter “Business”) at any time and at our discretion without notice by updating this posting.

These policies govern your use of this website. By accessing this website, you are acknowledging and accepting these terms and conditions.

Your use of this website after any changes are implemented constitutes your acceptance of the changes. As a result, we encourage you to consult the terms and conditions each time you use this website.

Shipping

Business typically uses either Australia Post or a local courier to deliver product(s) purchased by their clients and customers. Business does not guarantee that your parcel(s) will be sent with tracking or registered post, and therefore may or may not be able to provide you with a tracking number for your parcel(s).

Under no circumstance is or can Business be held liable for the successful shipping of your purchased product(s) or the state of the product(s) when they arrive. Therefore, Business cannot and cannot be held liable for any damage caused to your product(s) during the shipping process. Business reserves the right to decline if you request that we fix or replace your product(s) and/or send you a replacement one.

If you request a replacement product, you will be responsible to cover the costs of the new product as well as the cost of delivery of the nominated and relevant product(s).

Business is not and cannot be held responsible for product(s) or parcel(s) that are undelivered due to 1) you providing an incorrect address upon/after ordering the product(s), 2) you changing your address before your product(s) are shipped or delivered, 3) if you provide Business with a shipping address that couriers and/or post services cannot ship to e.g. Post Office boxes.

Should you decide to send a parcel(s) or product(s) back to us (e.g. to the Sent From address), you are and will be responsible for the coverage of any costs involved in doing so.

Refunds

Business does not approve or process refunds based on a change of mind or change in financial circumstance. Business does not process refunds if your parcel appears to be lost during the delivery and/or shipping process or if you claim to not have received your product(s).

Business reserves the right to deny a request for refund for your purchase(s) if the product(s) you purchased are damaged when they are delivered to you.

Returns & Exchanges

All product(s) and service(s) purchased via, from, or through this website cannot be returned. Business does not accept exchanges on any product(s) or service(s) under any circumstance.

If your product(s) are delivered to you with any degree of damage due the shipping process, Business reserves the right to decide whether or not to send you a new product at Business’s expense and Business makes no promises to fulfil any customer requests for a replacement product.

Contacting Us

If you need to contact us, you can email us at info@emilygowor.com.